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Better Scores Money Back Guarantee Terms and Conditions

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Â鶹ɫÇéƬ Guarantee consists of a few different guarantees for different types of programs, including the better scores money back guarantee which is set forth below.

IN-PERSON AND LIVEONLINE CLASSROOM COURSES listed here

Measuring score improvement

We compare the score you received on the official test after you completed your program with us for the same test to your baseline starting score on the same test, which can be either:

• Your most recent official test score that you received before the start of your test prep program with us for the same test; or
• The score you receive on your first practice test in your test prep program with us for the same test. This test must be taken before the first scheduled class (or on the date, if any, scheduled for an initial practice test), must be the specific test designated as the first practice test in your Online Student Dashboard, and must be taken in one sitting while observing official time limits for all sections and breaks. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. For clarity, scores from the same practice test taken a second time will not be accepted. In addition, only a test for which you have a score report in your Online Student Dashboard (such as by your completion of the test in your Online Student Dashboard, your entry of the answers for the test taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for the test taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.

If your score does not improve

If your score on the official test after you completed your program is not higher than your starting score and other requirements of the guarantee are met, we will refund your tuition for the program, less the fee for any materials (as reflected in your invoice) that we may have shipped to you and any shipping charges.

Work you must do

Before your official test date, you must:

• Attend all scheduled classes.
• Take all required practice tests as scheduled. Only practice tests taken in one sitting while observing official time limits for all sections and breaks will be counted as fulfilling this requirement. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. In addition, only tests for which you have a score report in your Online Student Dashboard (such as by your completion of tests in your Online Student Dashboard, your entry of the answers for tests taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for tests taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.
• Complete and enter all required homework in your Online Student Dashboard according to the schedule in your syllabus.

Time frame for taking the official test

You must take the official test for which your program is designed to prepare you on or before the recommended test date for your course that we posted on our website at the time of your enrollment. If you registered for an official test that was to be administered within the required time frame but it was canceled by the test administrator, you must take the next official test that is available (unless the next official test available to you is more than 90 days after the end of your course, in which case you will need to contact us for assistance).

Time frame for submitting a guarantee request form

You must submit an electronic copy of your official score report along with your guarantee request form within 60 days after your official test date. The guarantee request form is available here.

Other details

You can only use the better scores money back guarantee on the first program you take with us for a specific test, even if a later program is a different type of program for the same test, the later program is a paid purchase, or you did not invoke any guarantee for the first program. Please also see the General Guarantee Terms below.

COMPREHENSIVE TUTORING PACKAGES listed here

Measuring score improvement

We compare the score you received on the official test after you completed your program with us for the same test to your baseline starting score on the same test, which can be either:

• Your most recent official test score that you received before the start of your test prep program with us for the same test; or
• The score you receive on your first practice test in your test prep program with us for the same test. This test must be taken before your first tutoring session, must be the specific test designated as the first practice test in your Online Student Dashboard, and must be taken in one sitting while observing official time limits for all sections and breaks. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. For clarity, scores from the same practice test taken a second time will not be accepted. In addition, only a test for which you have a score report in your Online Student Dashboard (such as by your completion of the test in your Online Student Dashboard, your entry of the answers for the test taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for the test taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.

If your score does not improve

If your score on the official test after you completed your program is not higher than your starting score and other requirements of the guarantee are met, we will refund your tuition for the program, less the fee for any materials (as reflected in your invoice) that we may have shipped to you and any shipping charges.

Work you must do

Before your official test date, you must:

• Schedule and attend sessions for at least the number of package hours.
• Take all required practice tests as assigned. Only practice tests taken in one sitting while observing official time limits for all sections and breaks will be counted as fulfilling this requirement. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. In addition, only tests for which you have a score report in your Online Student Dashboard (such as by your completion of tests in your Online Student Dashboard, your entry of the answers for tests taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for tests taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.
• Complete and enter in your Online Student Dashboard all homework assigned by the tutor according to the schedule set by the tutor.

Time frame for taking the official test

You must take the official test for which your program is designed to prepare you within 30 days after your last tutoring session. If you registered for an official test that was to be administered within the required time frame but it was canceled by the test administrator, you must take the next official test that is available (unless the next official test available to you is more than 90 days after your last tutoring session, in which case you will need to contact us for assistance).

Time frame for submitting a guarantee request form

You must submit an electronic copy of your official score report along with your guarantee request form within 60 days after your official test date. The guarantee request form is available here.

Other details

You can only use the better scores money back guarantee on the first program you take with us for a specific test, even if a later program is a different type of program for the same test, the later program is a paid purchase, or you did not invoke any guarantee for the first program. Please also see the General Guarantee Terms below.

SELF-PACED PROGRAMS listed here

Measuring score improvement

We compare the score you received on the official test after you completed your program with us for the same test to your baseline starting score on the same test, which can be either:

• Your most recent official test score that you received before the start of your test prep program with us for the same test; or
• The score you receive on your first practice test in your test prep program with us for the same test. This test must be taken within 10 days after the purchase of the program, must be the specific test designated as the first practice test in your Online Student Dashboard, and must be taken in one sitting while observing official time limits for all sections and breaks. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. For clarity, scores from the same practice test taken a second time will not be accepted. In addition, only a test for which you have a score report in your Online Student Dashboard (such as by your completion of the test in your Online Student Dashboard, your entry of the answers for the test taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for the test taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.

If your score does not improve

If your score on the official test after you completed your program is not higher than your starting score and other requirements of the guarantee are met, we will refund your tuition for the program, less the fee for any materials (as reflected in your invoice) that we may have shipped to you and any shipping charges. SAT & ACT Self-Paced and SAT & ACT Self-Paced with Tutoring students are eligible for a refund of their tuition if either their ACT or SAT scores do not improve and other requirements of the guarantee are met.

Work you must do

Before your official test date, you must:

• Complete the coursework in your Online Student Dashboard.
• Complete at least 4 practice tests. Only practice tests taken in one sitting while observing official time limits for all sections and breaks will be counted as fulfilling this requirement listed above. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. In addition, only tests for which you have a score report in your Online Student Dashboard (such as by your completion of tests in your Online Student Dashboard, your entry of the answers for tests taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for tests taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.

Time frame for taking the official test

You must take the official test for which your program is designed to prepare you no later than the expiration of your access to the Online Student Dashboard. If you registered for an official test that was to be administered within the required time frame but it was canceled by the test administrator, you must take the next official test that is available (unless the next official test available to you is more than 90 days after the expiration of your access to the Online Student Dashboard, in which case you will need to contact us for assistance).

Time frame for submitting a guarantee request form

You must submit an electronic copy of your official score report along with your guarantee request form within 60 days after your official test date. The guarantee request form is available here.

Other details

You can only use the better scores money back guarantee on the first program you take with us for a specific test, even if a later program is a different type of program for the same test, the later program is a paid purchase, or you did not invoke any guarantee for the first program. Please also see the General Guarantee Terms below.

ACT 31+

Measuring score improvement

We compare the score you received on the official test after you completed your program with us for the same test to your baseline starting score on the same test, which can be either:

• Your most recent official ACT test score that you received before the start of your ACT test prep program with us; or
• The score you receive on your first practice test in your ACT test prep program with us. This test must be taken before the first scheduled class (or on the date, if any, scheduled for an initial practice test), must be the specific test designated as the first practice test in your Online Student Dashboard, and must be taken in one sitting while observing official time limits for all sections and breaks. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. For clarity, scores from the same practice test taken a second time will not be accepted. In addition, only a test for which you have a score report in your Online Student Dashboard (such as by your completion of the test in your Online Student Dashboard, your entry of the answers for the test taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for the test taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.

If your score does not improve

If your ACT official score after the course did not increase from your starting score in accordance with the table below and other requirements of the guarantee are met, we will refund your tuition, less the fee for course materials (as reflected in your invoice) that we shipped to you and shipping charges.

Work you must do

Before your official test date, you must:

• Attend all scheduled class sessions.
• Complete all 4 required practice tests according to the schedule in your syllabus. Only practice tests taken in one sitting while observing official time limits for all sections and breaks will be counted as fulfilling this requirement. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. In addition, only tests for which you have a score report in your Online Student Dashboard (such as by your completion of tests in your Online Student Dashboard, your entry of the answers for tests taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for tests taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.
• Complete and enter all required homework in your Online Student Dashboard according to the schedule in your syllabus.

Time frame for taking the official test

You must take your official ACT test on or before the recommended test date for your course that we posted on our website at the time of your enrollment. If you registered for an official test on or before the recommended test date but it was canceled by the test administrator, you must take the next official test that is available (unless the next official test available to you is more than 90 days after the end of your course, in which case you will need to contact us for assistance).

Time frame for submitting a guarantee request form

You must submit an electronic copy of your official score report along with your guarantee request form within 60 days after your official test date. The guarantee request form is available here.

Other details

You can only use the better scores money back guarantee on the first program you take with us for a specific test, even if a later program is a different type of program for the same test, the later program is a paid purchase, or you did not invoke any guarantee for the first program. Please also see the General Guarantee Terms below.

ACT 34+ COMPREHENSIVE TUTORING PACKAGE

Measuring score improvement

As described further below, we compare the score you received on the official tests after you completed your program with us for the same test to your baseline starting score on the same test, which can be either:

• Your most recent official ACT test score that you received before the start of your ACT test prep program with us; or
• The score you receive on your first practice test in your ACT test prep program with us. This test must be taken before your first tutoring session, must be the specific test designated as the first practice test in your Online Student Dashboard, and must be taken in one sitting while observing official time limits for all sections and breaks. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. For clarity, scores from the same practice test taken a second time will not be accepted. In addition, only a test for which you have a score report in your Online Student Dashboard (such as by your completion of the test in your Online Student Dashboard, your entry of the answers for the test taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for the test taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.

If your score does not improve

If you have done the work you must do (see next section), your "superscore"* does not increase by 6 points or more and your “superscore” is less than 34 after you have taken two official ACT tests in the time frame specified below, and other requirements of the guarantee are met, we will refund all or a portion of your tuition (in accordance with the table below), less the fee for any program materials (as reflected in your invoice) that we may have shipped to you and shipping charges, or you may repeat your ACT 34+ Comprehensive Tutoring program for free.

*The “superscore” is the total score based on combining the higher score for each section from 2 or more official exams. The “superscore” is included on the official ACT score report automatically once you have more than 1 official exam score.

Work you must do

• You must attend all scheduled tutoring sessions, with the first session starting at least 30 days before your first official test date, and you must complete at least 18 hours of tutoring sessions before your first official test date.
• You must complete all 4 required practice tests before your first official test date. Only practice tests taken in one sitting while observing official time limits for all sections and breaks will be counted as fulfilling the practice test requirements listed above. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. In addition, only tests for which you have a score report in your Online Student Dashboard (such as by your completion of tests in your Online Student Dashboard, your entry of the answers for tests taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for tests taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this practice test requirement.
• Complete and enter in your Online Student Dashboard all homework assigned by the tutor according to the schedule set by the tutor.

Time frame for taking the official test

You must take your first official ACT test within 30 days after your last tutoring session. If you registered for an official test that was to be administered within the required time frame but it was canceled by the test administrator, you must take the next official test that is available (unless the next official test available to you is more than 90 days after your last tutoring session, in which case you will need to contact us for assistance).

If your official ACT test score was less than 34 and did not increase by 6 points or more, you must submit the guarantee request form which is available here within 30 days after your first official test date and you must take a second official ACT test within 90 days of your first official ACT test date. If you registered for a second official test that was to be administered within the required time frame but it was canceled by the test administrator, contact us for assistance.

Time frame for submitting a guarantee request form

You must submit an electronic copy of your official score report along with your guarantee request form within 60 days after your second official test date. The guarantee request form is available here.

Other details

You can only use the better scores money back guarantee on the first program you take with us for a specific test, even if a later program is a different type of program for the same test, the later program is a paid purchase, or you did not invoke any guarantee for the first program. Please also see the General Guarantee Terms below.

SAT 1400+

Measuring score improvement

We compare the score you received on the official test after you completed your program with us for the same test to your baseline starting score on the same test, which can be either:

• Your most recent official SAT or PSAT/NMSQT test score that you received before the start of your SAT test prep program with us (for clarity, PSAT 8/9 or PSAT 10 scores may not be used as your baseline score); or
• The score you receive on your first practice test in your SAT test prep program with us. This test must be taken before the first scheduled class (or on the date, if any, scheduled for an initial practice test), must be the specific test designated as the first practice test in your Online Student Dashboard, and must be taken in one sitting while observing official time limits for all sections and breaks. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. For clarity, scores from the same practice test taken a second time will not be accepted. In addition, only a test for which you have a score report in your Online Student Dashboard (such as by your completion of the test in your Online Student Dashboard, your entry of the answers for the test taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for the test taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.

If your score does not improve

If your SAT official score after the course did not increase from your starting score in accordance with the table below, then, subject to the next paragraph, we will refund your tuition, less the fee for course materials (as reflected in your invoice) that we shipped to you and shipping charges.

Work you must do

Before your official test date, you must:

• Attend all scheduled class sessions.
• Complete all 4 required practice tests according to the schedule in your syllabus. Only practice tests taken in one sitting while observing official time limits for all sections and breaks will be counted as fulfilling this requirement. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. In addition, only tests for which you have a score report in your Online Student Dashboard (such as by your completion of tests in your Online Student Dashboard, your entry of the answers for tests taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for tests taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.
• Complete and enter all required homework in your Online Student Dashboard according to the schedule in your syllabus.

Time frame for taking the official test

You must take your official SAT test on or before the recommended test date for your course that we posted on our website at the time of your enrollment. If you registered for an official test on the recommended test date but it was canceled by the test administrator, you must take the next official test that is available (unless the next official test available to you is more than 90 days after the end of your course, in which case you will need to contact us for assistance).

Time frame for submitting a guarantee request form

You must submit an electronic copy of your official score report along with your guarantee request form within 60 days after your official test date. The guarantee request form is available here.

Other details

You can only use the better scores money back guarantee on the first program you take with us for a specific test, even if a later program is a different type of program for the same test, the later program is a paid purchase, or you did not invoke any guarantee for the first program. Please also see the General Guarantee Terms below.

SAT 1500+ COMPREHENSIVE TUTORING PACKAGE

Measuring score improvement

As described further below, we compare the score you received on the official tests after you completed your program with us for the same test to your baseline starting score on the same test, which can be either:

• Your most recent official SAT or PSAT/NMSQT test score that you received before the start of your SAT test prep program with us; (for clarity, PSAT 8/9 or PSAT 10 scores may not be used as your baseline score); or
• The score you receive on your first practice test in your SAT test prep program with us. This test must be taken before your first tutoring session, must be the specific test designated as the first practice test in your Online Student Dashboard, and must be taken in one sitting while observing official time limits for all sections and breaks. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. For clarity, scores from the same practice test taken a second time will not be accepted. In addition, only a test for which you have a score report in your Online Student Dashboard (such as by your completion of the test in your Online Student Dashboard, your entry of the answers for the test taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for the test taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.

If your score does not improve

If you have done the work you must do (see next section), your "superscore"* does not increase by 180 points or more and your “superscore” is less than 1500 after you have taken two official SAT tests in the time frame specified below, and other requirements of the guarantee are met, we will refund all or a portion of your tuition (in accordance with the table below), less the fee for any program materials (as reflected in your invoice) that we may have shipped to you and shipping charges, or you may repeat your SAT 1500+ Comprehensive Tutoring program for free.

*The “superscore” is the total score based on combining the higher score for each section from 2 or more official exams. For example, if you scored a 700 on Evidence-Based Reading and Writing and 750 on Math on one official test and scored a 750 on Evidence-Based Reading and Writing and 700 on Math on a subsequent official test, your “superscore” would be 1500.

Work you must do

• You must attend all scheduled tutoring sessions, with the first session starting at least 30 days before your first official test date, and you must complete at least 18 hours of tutoring sessions before your first official test date.
• You must complete all 4 required practice tests before your first official test date. Only practice tests taken in one sitting while observing official time limits for all sections and breaks will be counted as fulfilling the practice test requirements listed above. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. In addition, only tests for which you have a score report in your Online Student Dashboard (such as by your completion of tests in your Online Student Dashboard, your entry of the answers for tests taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for tests taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this practice test requirement.
• Complete and enter in your Online Student Dashboard all homework assigned by the tutor according to the schedule set by the tutor.

Time frame for taking the official test

You must take your first official SAT test within 30 days after your last tutoring session. If you registered for an official test that was to be administered within the required time frame but it was canceled by the test administrator, you must take the next official test that is available (unless the next official test available to you is more than 90 days after your last tutoring session, in which case you will need to contact us for assistance).

If your official SAT test score was less than 1500 and did not increase by 180 points or more, you must submit the guarantee request form which is available here within 30 days after your first official test date and you must take a second official SAT test within 90 days of your first official SAT test date. If you registered for a second official test that was to be administered within the required time frame but it was canceled by the test administrator, contact us for assistance.

Time frame for submitting a guarantee request form

You must submit an electronic copy of your official score report along with your guarantee request form within 60 days after your second official test date. The guarantee request form is available here.

Other details

You can only use the better scores money back guarantee on the first program you take with us for a specific test, even if a later program is a different type of program for the same test, the later program is a paid purchase, or you did not invoke any guarantee for the first program. Please also see the General Guarantee Terms below.

MCAT 515+

Measuring score improvement

We compare the score you received on the official test after you completed your program with us for the same test to your baseline starting score on the same test, which can be either:

• Your most recent official MCAT test score that you received before the start of your MCAT test prep program with us; or
• The score you receive on your first practice test in your MCAT test prep program with us. This test must be taken before the first scheduled class (or on the date, if any, scheduled for an initial practice test), must be the specific test designated as the first practice test in your Online Student Dashboard, and must be taken in one sitting while observing official time limits for all sections and breaks. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. For clarity, scores from the same practice test taken a second time will not be accepted. In addition, only a test for which you have a score report in your Online Student Dashboard (such as by your completion of the test in your Online Student Dashboard, your entry of the answers for the test taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for the test taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.

We’ll then compare your starting score to the score you received on the official test after you completed your program.

If your score does not improve

If your official MCAT score after you completed your program did not increase in accordance with the table below and other requirements of the guarantee are met, we will refund your tuition, less the fee for course materials (as reflected in your invoice) that we shipped to you and shipping charges.

Work you must do

Before your official test date, you must:

• Attend all scheduled class sessions.
• Complete all diagnostic tests according to the schedule and the syllabus for each subject in the MCAT Student Guide.
• Complete 6 full-length practice tests according to the schedule in the MCAT Student Guide. Only practice tests taken in one sitting while observing official time limits for all sections and breaks will be counted as fulfilling this requirement. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. In addition, only tests for which you have a score report in your Online Student Dashboard (such as by your completion of tests in your Online Student Dashboard, your entry of the answers for tests taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for tests taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.
• Complete all assigned homework according to the schedule and the syllabi in the MCAT Student Guide.
• Attend all recommended Topic Focus sessions as specified in the MCAT Student Guide.

Time frame for taking the official test

You must take the official MCAT test on or before the recommended test date for your course that we posted on our website at the time of your enrollment. If you registered for an official test on the recommended test date but it was canceled by the test administrator, you must take the next official test that is available (unless the next official test available to you is more than 90 days after the end of your course, in which case you will need to contact us for assistance).

Time frame for submitting a guarantee request form

You must submit an electronic copy of your official score report along with your guarantee request form within 60 days after your official test date. The guarantee request form is available here.

Other details

You can only use the better scores money back guarantee on the first program you take with us for a specific test, even if a later program is a different type of program for the same test, the later program is a paid purchase, or you did not invoke any guarantee for the first program. Please also see the General Guarantee Terms below.

MCAT 515+ LIVEONLINE SUMMER IMMERSION,
MCAT 515+ LIVEONLINE IMMERSION AND
MCAT 515+ WINTER LIVEONLINE IMMERSION

Measuring score improvement

We compare the score you received on the official test after you completed your program with us for the same test to your baseline starting score on the same test, which can be either:

• Your most recent official MCAT test score that you received before the start of your MCAT test prep program with us; or
• The score you receive on your first practice test in your MCAT test prep program with us. This test must be taken before the first scheduled class (or on the date, if any, scheduled for an initial practice test), must be the specific test designated as the first practice test in your Online Student Dashboard, and must be taken in one sitting while observing official time limits for all sections and breaks. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. For clarity, scores from the same practice test taken a second time will not be accepted. In addition, only a test for which you have a score report in your Online Student Dashboard (such as by your completion of the test in your Online Student Dashboard, your entry of the answers for the test taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for the test taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.

We’ll then compare your starting score to the score you received on the official test after you completed your program.

If your score does not improve

If your official MCAT score after you completed your program did not increase in accordance with the table below and other requirements of the guarantee are met, we will refund your tuition, less the fee for course materials (as reflected in your invoice) that we shipped to you and shipping charges.

Work you must do

Before your official test date, you must:

• Attend all scheduled class sessions.
• Complete all diagnostic tests according to the schedule and the syllabus for each subject in the MCAT Student Guide.
• Complete 6 full-length practice tests according to the schedule in the MCAT Student Guide. Only practice tests taken in one sitting while observing official time limits for all sections and breaks will be counted as fulfilling this requirement. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. In addition, only tests for which you have a score report in your Online Student Dashboard (such as by your completion of tests in your Online Student Dashboard, your entry of the answers for tests taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for tests taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.
• Complete all assigned homework according to the schedule and the syllabi in the MCAT Student Guide.
• Attend all recommended Topic Focus sessions as specified in the MCAT Student Guide.

Time frame for taking the official test

You must take the official MCAT test on or before the recommended test date for your course that we posted on our website at the time of your enrollment. If you registered for an official test on the recommended test date but it was canceled by the test administrator, you must take the next official test that is available (unless the next official test available to you is more than 90 days after the end of your course, in which case you will need to contact us for assistance).

Time frame for submitting a guarantee request form

You must submit an electronic copy of your official score report along with your guarantee request form within 60 days after your official test date. The guarantee request form is available here.

Other details

You can only use the better scores money back guarantee on the first program you take with us for a specific test, even if a later program is a different type of program for the same test, the later program is a paid purchase, or you did not invoke any guarantee for the first program. Please also see the General Guarantee Terms below.

GRE 162+

Measuring score improvement

We compare the score you received on the official test after you completed your program with us for the same test to your baseline starting score on the same test, which can be either:

• Your most recent official GRE Quantitative Reasoning and GRE Verbal Reasoning scores that you received before the start of your GRE test prep with us; or
• The GRE Quantitative Reasoning and GRE Verbal Reasoning scores you receive on your first practice test in your GRE test prep program with us. This test must be taken before the first scheduled class (or on the date, if any, scheduled for an initial practice test), must be the specific test designated as the first practice test in your Online Student Dashboard, and must be taken in one sitting while observing official time limits for all sections and breaks. If you provide us documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for this practice test. For clarity, scores from the same practice test taken a second time will not be accepted. In addition, only a test for which you have a score report in your Online Student Dashboard (such as by your completion of the test in your Online Student Dashboard, your entry of the answers for the test taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for the test taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.

We’ll then compare your starting scores to the scores you received on the official test after you completed your program.

If your scores do not improve

If your official GRE Quantitative Reasoning score or your official GRE Verbal Reasoning score after you completed your program did not increase in accordance with the tables below and other requirements of the guarantee are met, we will refund your tuition, less the fee for course materials (as reflected in your invoice) that we shipped to you and shipping charges.

Work you must do

Before your official test date, you must:

• Attend all scheduled class sessions and all assigned supplemental sessions.
• Complete practice tests #1-#5 in the Online Student Dashboard in accordance with the schedule provided in the Online Student Dashboard. Only practice tests taken in one sitting while observing official time limits for all sections and breaks will be counted as fulfilling this requirement. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. In addition, only tests for which you have a score report in your Online Student Dashboard (such as by your completion of tests in your Online Student Dashboard, your entry of the answers for tests taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for tests taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.
• Complete and enter all required homework in your Online Student Dashboard according to the schedule in your syllabus.

Time frame for taking the official test

You must take your official GRE test on or before the recommended test date for your course that we posted on our website at the time of your enrollment. If you registered for an official test on the recommended test date but it was canceled by the test administrator, you must take the next official test that is available (unless the next official test available to you is more than 90 days after the end of your course, in which case you will need to contact us for assistance).

Time frame for submitting a guarantee request form

You must submit an electronic copy of your official score report along with your guarantee request form within 60 days after your official test date. The guarantee request form is available here.

Other details

For clarity, there is no score improvement guarantee for your score on the GRE Analytical Writing section. You can only use the better scores money back guarantee on the first program you take with us for a specific test, even if a later program is a different type of program for the same test, the later program is a paid purchase, or you did not invoke any guarantee for the first program. Please also see the General Guarantee Terms below.

GRE 10 Points+

Measuring score improvement

We compare the score you received on the official test after you completed your program with us for the same test to your baseline starting score on the same test, which can be either:

• Your most recent official test score that you received before the start of your test prep program with us for the same test; or
• The score you receive on your first practice test in your test prep program with us for the same test. This test must be taken within 10 days after the purchase of the program, must be the specific test designated as the first practice test in your Online Student Dashboard, and must be taken in one sitting while observing official time limits for all sections and breaks. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. For clarity, scores from the same practice test taken a second time will not be accepted. In addition, only a test for which you have a score report in your Online Student Dashboard (such as by your completion of the test in your Online Student Dashboard, your entry of the answers for the test taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for the test taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.

If your scores do not improve

If your official GRE Quantitative Reasoning score or your official GRE Verbal Reasoning score after you completed your program did not increase in accordance with the tables below and other requirements of the guarantee are met, we will refund your tuition.

Work you must do

Before your official test date, you must:

• Complete practice tests #1-#5 in the Online Student Dashboard. Only practice tests taken in one sitting while observing official time limits for all sections and breaks will be counted as fulfilling this requirement. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. In addition, only tests for which you have a score report in your Online Student Dashboard (such as by your completion of tests in your Online Student Dashboard, your entry of the answers for tests taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for tests taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.
• Complete and enter all required homework in your Online Student Dashboard according to the schedule in your syllabus.

Time frame for taking the official test

You must take the official GRE test at least 30 days after the start of your Online Student Dashboard access for the program but by the expiration of your access to the Online Student Dashboard. If you registered for an official test on the recommended test date but it was canceled by the test administrator, you must take the next official test that is available (unless the next official test available to you is more than 90 days after the expiration of your Online Student Dashboard, in which case you will need to contact us for assistance).

Time frame for submitting a guarantee request form

You must submit an electronic copy of your official score report along with your guarantee request form within 60 days after your official test date. The guarantee request form is available here.

Other details

For clarity, there is no score improvement guarantee for scores on other sections of the GRE test. You can only use the better scores money back guarantee on the first program you take with us for a specific test, even if a later program is a different type of program for the same test, the later program is a paid purchase, or you did not invoke any guarantee for the first program. Please also see the General Guarantee Terms below.

GRE 165+ GUARANTEE TUTORING

Measuring score improvement

We compare the score you received on the official test after you completed your program with us for the same test to your baseline starting score on the same test, which can be either:

• Your most recent official GRE Quantitative Reasoning and GRE Verbal Reasoning scores that you received in a single test administration before the start of your GRE test prep program offered with us; or
• The GRE Quantitative Reasoning and GRE Verbal Reasoning scores you receive on your first practice test in your GRE test prep program with us. This test must be taken before your first tutoring session, must be the specific test designated as the first practice test in your Online Student Dashboard, and must be taken in one sitting while observing official time limits for all sections and breaks. If you provide us documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for this practice test. For clarity, scores from the same practice test taken a second time will not be accepted. In addition, only a test for which you have a score report in your Online Student Dashboard (such as by your completion of the test in your Online Student Dashboard, your entry of the answers for the test taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for the test taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.

We’ll then compare your starting scores to the scores you received on the official test after you completed your program.

If your scores do not improve

If your official GRE Quantitative Reasoning score or your official GRE Verbal Reasoning score after you completed your program did not increase in accordance with the tables below and other requirements of the guarantee are met, then we will refund your tuition, less the fee for course materials (as reflected in your invoice) that we shipped to you and shipping charges.

Work you must do

Before your official test date, you must:

• Complete a minimum of 32 hours of tutoring, with the first session starting at least 60 days before your official test date. A minimum of 16 hours of tutoring must be dedicated exclusively to GRE Quantitative Reasoning, and a minimum of 12 hours must be dedicated exclusively to GRE Verbal Reasoning (but no more than 2 hours out of the minimum of 12 hours dedicated to GRE Verbal Reasoning may be devoted to the GRE Analytical Writing section).
• Complete practice tests #1-#5 in the Online Student Dashboard in accordance with the schedule provided in the Online Student Dashboard. Only practice tests taken in one sitting while observing official time limits for all sections and breaks will be counted as fulfilling this requirement. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. In addition, only tests for which you have a score report in your Online Student Dashboard (such as by your completion of tests in your Online Student Dashboard, your entry of the answers for tests taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for tests taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.
• Complete and enter all required homework in your Online Student Dashboard according to the schedule in your syllabus.

Time frame for taking the official test

You must take the official GRE test within 30 days after your last tutoring session. If you registered for an official test on the recommended test date but it was canceled by the test administrator, you must take the next official test that is available (unless the next official test available to you is more than 90 days after your last tutoring session, in which case you will need to contact us for assistance).

Time frame for submitting a guarantee request form

You must submit an electronic copy of your official score report along with your guarantee request form within 60 days after your official test date. The guarantee request form is available here.

Other details

For clarity, there is no score improvement guarantee for your score on the GRE Analytical Writing section. You can only use the better scores money back guarantee on the first program you take with us for a specific test, even if a later program is a different type of program for the same test, the later program is a paid purchase, or you did not invoke any guarantee for the first program. Please also see the General Guarantee Terms below.

LSAT 165+

Measuring score improvement

We compare the score you received on the official test after you completed your program with us for the same test to your baseline starting score on the same test, which can be either:

• Your most recent official LSAT test score that you received before the start of your LSAT test prep program with us; or
• The score you receive on the first practice test in your LSAT test prep program with us. This test must be taken before the first scheduled class (or on the date, if any, scheduled for an initial practice test), must be the specific test designated as the first practice test in your Online Student Dashboard, and must be taken in one sitting while observing official time limits for all sections and breaks. If you provide us documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for this practice test. For clarity, scores from the same practice test taken a second time will not be accepted. In addition, only a test for which you have a score report in your Online Student Dashboard (such as by your completion of the test in your Online Student Dashboard, your entry of the answers for the test taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for the test taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.

We’ll then compare your starting score to the score you received on the official test after you completed your program.

If your score does not improve

If your official LSAT score after you completed your program did not increase in accordance with the table below and other requirements of the guarantee are met, we will refund your tuition, less the fee for course materials (as reflected in your invoice) that we shipped to you and shipping charges.

Work you must do

Before your official test date, you must:

• Attend all scheduled class sessions.
• Complete the 6 required practice tests as listed in the Online Student Dashboard in accordance with the schedule provided in the Online Student Dashboard. Only practice tests taken in one sitting while observing official time limits for all sections and breaks will be counted as fulfilling this requirement. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. In addition, only tests for which you have a score report in your Online Student Dashboard (such as by your completion of tests in your Online Student Dashboard, your entry of the answers for tests taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for tests taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.
• Complete and enter all required homework in your Online Student Dashboard according to the schedule in your syllabus.

Time frame for taking the official test

You must take the official LSAT test on or before the recommended test date for your course that we posted on our website at the time of your enrollment. If you registered for an official test on the recommended test date but it was canceled by the test administrator, you must take the next official test that is available (unless the next official test available to you is more than 90 days after the end of your course, in which case you will need to contact us for assistance).

Time frame for submitting a guarantee request form

You must submit an electronic copy of your official score report along with your guarantee request form within 60 days after your official test date. The guarantee request form is available here.

Other details

You can only use the better scores money back guarantee on the first program you take with us for a specific test, even if a later program is a different type of program for the same test, the later program is a paid purchase, or you did not invoke any guarantee for the first program. Please also see the General Guarantee Terms below.

LSAT 165+ LIVEONLINE IMMERSION

Measuring score improvement

We compare the score you received on the official test after you completed your program with us for the same test to your baseline starting score on the same test, which can be either:

• Your most recent official LSAT test score that you received before the start of your LSAT test prep program with us; or
• The score you receive on the first practice test in your LSAT test prep program with us. This test must be taken before the first scheduled class (or on the date, if any, scheduled for an initial practice test), must be the specific test designated as the first practice test in your Online Student Dashboard, and must be taken in one sitting while observing official time limits for all sections and breaks. If you provide us documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for this practice test. For clarity, scores from the same practice test taken a second time will not be accepted. In addition, only a test for which you have a score report in your Online Student Dashboard (such as by your completion of the test in your Online Student Dashboard, your entry of the answers for the test taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for the test taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.

We’ll then compare your starting score to the score you received on the official test after you completed your program.

If your score does not improve

If your official LSAT score after you completed your program did not increase in accordance with the table below and other requirements of the guarantee are met, we will refund your tuition, less the fee for course materials (as reflected in your invoice) that we shipped to you and shipping charges.

Work you must do

Before your official test date, you must:

• Attend all scheduled class and workshop sessions.
• Complete the 6 required practice tests as listed in the Online Student Dashboard in accordance with the schedule provided in the Online Student Dashboard. Only practice tests taken in one sitting while observing official time limits for all sections and breaks will be counted as fulfilling this requirement. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. In addition, only tests for which you have a score report in your Online Student Dashboard (such as by your completion of tests in your Online Student Dashboard, your entry of the answers for tests taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for tests taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.
• Complete and enter all required homework in your Online Student Dashboard according to the schedule in your syllabus.

Time frame for taking the official test

You must take the official LSAT test on or before the recommended test date for your course that we posted on our website at the time of your enrollment. If you registered for an official test on the recommended test date but it was canceled by the test administrator, you must take the next official test that is available (unless the next official test available to you is more than 90 days after the end of your course, in which case you will need to contact us for assistance).

Time frame for submitting a guarantee request form

You must submit an electronic copy of your official score report along with your guarantee request form within 60 days after your official test date. The guarantee request form is available here.

Other details

You can only use the better scores money back guarantee on the first program you take with us for a specific test, even if a later program is a different type of program for the same test, the later program is a paid purchase, or you did not invoke any guarantee for the first program. Please also see the General Guarantee Terms below.

GMAT Focus 645+

Measuring score improvement

We compare the score you received on the official test after you completed your program with us for the same test to your baseline starting score on the same test, which can be either:

• Your most recent official GMAT Focus Edition score that you received before the start of your GMAT Focus Edition test prep program with us; or
• The score you receive on the first practice test in your GMAT Focus Edition test prep program with us. This test must be taken before the first scheduled class (or on the date, if any, scheduled for an initial practice test), must be the specific test designated as the first practice test in your Online Student Dashboard, and must be taken in one sitting while observing official time limits for all sections and breaks. If you provide us documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for this practice test. For clarity, scores from the same practice test taken a second time will not be accepted. In addition, only a test for which you have a score report in your Online Student Dashboard (such as by your completion of the test in your Online Student Dashboard, your entry of the answers for the test taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for the test taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.

We’ll then compare your starting score to the score you received on the official test after you completed your program.

If your score does not improve

If your official GMAT Focus Edition score after you completed your program did not increase in accordance with the table below and other requirements of the guarantee are met, we will refund your tuition, less the fee for course materials (as reflected in your invoice) that we shipped to you and shipping charges.

Work you must do

Before your official test date, you must:

• Attend all scheduled class sessions.
• Complete the 6 required practice tests in the Online Student Dashboard in accordance with the schedule provided in the Online Student Dashboard. Only practice tests taken in one sitting while observing official time limits for all sections and breaks will be counted as fulfilling this requirement. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. In addition, only tests for which you have a score report in your Online Student Dashboard (such as by your completion of tests in your Online Student Dashboard, your entry of the answers for tests taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for tests taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.
• Complete all required homework in your Online Student Dashboard according to the schedule in your syllabus.

Time frame for taking the official test

You must take the official GMAT Focus Edition test on or before the recommended test date for your course that we posted on our website at the time of your enrollment. If you registered for an official test on the recommended test date but it was canceled by the test administrator, you must take the next official test that is available (unless the next official test available to you is more than 90 days after the end of your course, in which case you will need to contact us for assistance).

Time frame for submitting a guarantee request form

You must submit an electronic copy of your official score report along with your guarantee request form within 60 days after your official test date. The guarantee request form is available here.

Other details

You can only use the better scores money back guarantee on the first program you take with us for a specific test, even if a later program is a different type of program for the same test, the later program is a paid purchase, or you did not invoke any guarantee for the first program. Please also see the General Guarantee Terms below.

DAT 20+

Measuring score improvement

We compare the score you received on the official test after you completed your program with us for the same test to your baseline starting score on the same test, which can be either:

• Your most recent official DAT test score that you received before the start of your DAT test prep program with us; or
• The score you receive on your first practice test in your DAT test prep program with us. This test must be taken before the first scheduled class (or on the date, if any, scheduled for an initial practice test), must be the specific test designated as the first practice test in your Online Student Dashboard, and must be taken in one sitting while observing official time limits for all sections and breaks. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. For clarity, scores from the same practice test taken a second time will not be accepted. In addition, only a test for which you have a score report in your Online Student Dashboard (such as by your completion of the test in your Online Student Dashboard, your entry of the answers for the test taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for the test taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.

We’ll then compare your starting score to the score you received on the official test after you completed your program.

If your score does not improve

If your official DAT score after you completed your program did not increase in accordance with the table below and other requirements of the guarantee are met, we will refund your tuition, less the fee for course materials (as reflected in your invoice) that we shipped to you and shipping charges.

Work you must do

Before your official test date, you must:

• Attend all scheduled class sessions.
• Complete 4 full-length practice tests according to the schedule in the DAT Student Guide. Only practice tests taken in one sitting while observing official time limits for all sections and breaks will be counted as fulfilling this requirement. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. In addition, only tests for which you have a score report in your Online Student Dashboard (such as by your completion of tests in your Online Student Dashboard, your entry of the answers for tests taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for tests taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.
• Complete all assigned homework according to the schedule and the syllabi in the DAT Student Guide.

Time frame for taking the official test

You must take the official DAT test on or before the recommended test date for your course that we posted on our website at the time of your enrollment. If you registered for an official test on the recommended test date but it was canceled by the test administrator, you must take the next official test that is available (unless the next official test available to you is more than 90 days after the end of your course, in which case you will need to contact us for assistance).

Time frame for submitting a guarantee request form

You must submit an electronic copy of your official score report along with your guarantee request form within 60 days after your official test date. The guarantee request form is available here.

Other details

You can only use the better scores money back guarantee on the first program you take with us for a specific test, even if a later program is a different type of program for the same test, the later program is a paid purchase, or you did not invoke any guarantee for the first program. Please also see the General Guarantee Terms below.

AP 5 LIVEONLINE TUTORING

If your score is below a 5

If the score you received on the official AP test for a subject after you completed your program with us for the same subject is less than 5 and other requirements of the guarantee are met, then we will refund a portion of your tuition in accordance with the table below.

Work you must do

Before your official test date, you must:

• Complete a minimum of 24 tutoring hours, with the first session starting at least 90 days before your official test date.
• Complete all assigned homework.

Time frame for taking the official test

You must take your official AP test in one of the official AP test administrations within 30 days of your last tutoring session. If you registered for an official test that was to be administered within the required time frame but it was canceled by the test administrator, you must take the next official test that is available (unless the next official test available to you is more than 90 days after your last tutoring session, in which case you will need to contact us for assistance).

Time frame for submitting a guarantee request form

You must submit an electronic copy of your official score report along with your guarantee request form within 60 days of the release of scores for your official test date. The guarantee request form is available here.

Other details

For clarity, preparation for the AP test in multiple subjects requires enrollment in a separate program for each subject, and each AP 5 Tutoring program for a different subject is eligible for its own guarantee. You can only use the better scores money back guarantee on the first program you take with us for a subject, even if the later program is a paid purchase or you did not invoke any guarantee for the first program. Please also see the General Guarantee Terms below.

AP 4 LIVEONLINE TUTORING

If your score is below a 4

If the score you received on the official AP test for a subject after you completed your program with us for the same subject is less than 4 and other requirements of the guarantee are met, then we will refund your tuition in accordance with the table below.

Work you must do

Before your official test date, you must:

• Complete a minimum of 18 tutoring hours, with the first session starting at least 90 days before your official test date.
• Complete all assigned homework.

Time frame for taking the official test

You must take your official AP test in one of the official AP test administrations within 30 days of your last tutoring session with us. If you registered for an official test that was to be administered within the required time frame but it was canceled by the test administrator, you must take the next official test that is available (unless the next official test available to you is more than 90 days after your last tutoring session, in which case you will need to contact us for assistance).

Time frame for submitting a guarantee request form

You must submit an electronic copy of your official score report along with your guarantee request form within 60 days of the release of scores for your official test date. The guarantee request form is available here.

Other details

For clarity, preparation for the AP test in multiple subjects requires enrollment in a separate program for each subject, and each AP 4 Tutoring program for a different subject is eligible for its own guarantee. You can only use the better scores money back guarantee on the first program you take with us for a subject, even if the later program is a paid purchase or you did not invoke any guarantee for the first program. Please also see the General Guarantee Terms below.

AP 4 COURSE

If your score is below a 4

If the score you received on the official AP test for a subject after you completed your program with us for the same subject is less than 4 and other requirements of the guarantee are met, then we will refund your tuition in accordance with the table below.

Work you must do

Before your official test date, you must:

• Attend all scheduled class sessions.
• Complete all 3 required practice tests according to the schedule in your syllabus. Only practice tests taken in one sitting while observing official time limits for all sections and breaks will be counted as fulfilling this requirement. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. In addition, only tests for which you have a score report in your Online Student Dashboard (such as by your completion of tests in your Online Student Dashboard, your entry of the answers for tests taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for tests taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.
• Complete all required homework as assigned throughout the course.

Time frame for taking the official test

You must take your official AP test in one of the official AP test administrations around the end of the academic year during which you completed your program with us. If you registered for an official test that was to be administered within the required time frame but it was canceled by the test administrator, you must take the next official test that is available (unless the next official test available to you is more than 90 days after the end of your course, in which case you will need to contact us for assistance).

Time frame for submitting a guarantee request form

You must submit an electronic copy of your official score report along with your guarantee request form within 60 days of the release of scores for your official test date. The guarantee request form is available here.

Other details

For clarity, preparation for the AP test in multiple subjects requires enrollment in a separate program for each subject, and each AP 4 Course for a different subject is eligible for its own guarantee. You can only use the better scores money back guarantee on the first program you take with us for a subject, even if the later program is a paid purchase or you did not invoke any guarantee for the first program. Please also see the General Guarantee Terms below.

General Guarantee Terms

To be eligible for the better scores money back guarantee offered by Â鶹ɫÇéƬ Education, LLC d/b/a Â鶹ɫÇéƬ or, if you are in Canada, Â鶹ɫÇéƬ Education Canada, ULC (“Â鶹ɫÇéƬ,” “we,” “us,” “our”), you must be enrolled in an eligible program (as listed here), for which you have paid in full. For clarity, you are not eligible for the better scores money back guarantee if your enrollment in an eligible program was paid for in whole or in part by an organization or government entity, including but not limited to schools, school districts, colleges, universities, student organizations, non-profit entities, and businesses.

You can use our guarantees only once per paid purchase. For example, if you choose to repeat the program under our satisfaction guarantee, you will no longer be eligible for the better scores money back guarantee. Additionally, as noted in the “Other details” sections above, you can only use the better scores money back guarantee on the first program you take with us for a specific test, even if a later program is a different type of program for the same test, the later program is a paid purchase, or you did not invoke any guarantee for the first program. For example, if you first take the SAT Self-Paced program without invoking any guarantee and then subsequently pay for and take a SAT 1400+ course, you will not be eligible for a refund under the better scores money back guarantee terms for your SAT 1400+ course (although you can invoke the satisfaction guarantee for the course).

Except where the terms above refer to a score in a section of an exam, the relevant “score” in the terms above for tests with scores by section or subject is the total or composite score over all sections of an exam but excluding any essay or writing test. For clarity, scores for individual sections from different exams may not be combined to establish the total or composite score (except as expressly laid out in the terms above).

We present the work you must to do to benefit fully from your program in several ways: through communication from staff, including teachers, tutors and administrative staff; through the structure of our online and printed materials into lessons and homework; and through additional supplemental documents variously described as syllabi, student guides, etc. An important component of completing this work is for you to do it over a period and in a sequence that we have designed to maximize the results you can expect. It is your responsibility to consult the available resources and to contact us for any additional support you may require in understanding what is expected. We strive to be reasonably flexible in accommodating individual circumstances. However, we reserve the right to view a student as not having completed the work required to be eligible for this guarantee should there be clear indication that actions were taken by the student to give the appearance of completion without regard for the timing or purpose of the work.

Periodically, the organizations that administer the tests referenced in these terms may choose to make changes in content, format, scoring scale, administration schedule, or other aspects of the tests that may affect the consideration of claims under this guarantee. In such situations, we make every effort to be flexible to serve students and to communicate relevant updates or exceptions to these terms, but we reserve the right to make any adjustments to our guarantees necessary in such circumstances.

An electronic copy of your official score report should be a sharable electronic document provided by the organization administering the official test, where possible. Where such a sharable document is not provided by the organization administering the official test, you may submit a reasonable substitute such as an electronic copy of a screen captured image of an online system used by the organization administering the official test to communicate your results to you.

If you can repeat your program under the better scores money back guarantee and you choose to do so, new materials will not be provided with your repeat program. If you would like new materials, the new materials fees are below.

This guarantee applies to U.S. and Canada customers only.

We reserve the right to update this guarantee at any time.

To speak with one of our representatives about our guarantees, call 1-800-2REVIEW.

Effective Date: August 21, 2024